Accounts & Fees

If you are a member of a health fund, we will conduct an eligibility check for you to establish your level of cover and any excess payable. It is your responsibility to disclose health fund details to us.

Prior to your admission, it is important you check with your health fund regarding the following:

• Identify whether your level of health fund cover adequately covers the cost of your procedure
• Identify whether an excess is payable for your admission, and if so, the amount
• If you have been a member of a health fund for less than 12 months, and if your condition or any symptoms of your condition existed prior to you joining the health fund, your fund may not accept liability for the costs of your admission. If there is a question regarding pre-existing symptoms, your health fund has the right to obtain details in this regard from your General Practitioner, Optometrist or Specialist.

Please note that medical and allied health practitioner’s fees may be billed separately by the practitioner.

Any compounding drops will incur an additional fee which will be discussed with the patient at the time of surgery booking.

Payment Procedure

Payment may be made by cash, bank cheque, most credit cards or eftpos. Check access to these funds prior to the admission date.

Cheques should be made payable to Parramatta Eye Centre. Personal cheques will not be accepted. Payment on the day of treatment is required before any treatment may proceed.

If you are using finance options please ensure that payment has been arranged prior to your treatment.

• Private patients – the portion of your estimated hospital account not covered by your health fund, e.g. an excess or Facility Fee co-payment, must be paid on admission
• Repatriation (DVA) Gold patients – the hospital will lodge a claim on your behalf
• Work Cover/Third Party patients – total payment (aside from any ancillary charges) must be made on admission unless approval for admission has been confirmed
• Uninsured patients – total payment (aside from any ancillary charges) must be made one (1) week before admission

Other costs which may be incurred during your procedure are payable on discharge.

Medical Records & Privacy

Records will be kept of your illness and treatment. They are confidential and the contents will be divulged only with your consent or where justified by law.

You are entitled to view your medical record at any time in the company of a clinical staff member. We comply with the Privacy Act 1988, and the NSW Health Records and Information Act 2002, including the way we collect, store, use and disclose health information.

Discharge Information

Patients and their carers will be informed of their approximate discharge time on admission.

• You must arrange for someone to escort you home
• You must not drive a car until the day following your operation/procedure or anaesthesia (your motor vehicle insurance may not cover you)
• Before you leave the Day Surgery, make sure that you or your relatives/friends know how to care for you at home
• Check with your Nurse/Doctor about continuing medication, follow-up appointments, etc.

Please contact the Nursing Staff if you have any concerns, problems or suggestions during your stay.

Meals

Parramatta Eye Centre will provide light refreshments and a drink after your surgery along with some medications.

Charter of Rights

Your admission documents will include a Charter of Rights that details your rights and responsibilities throughout your time at the Parramatta Eye Centre.

Please read it carefully and address any concerns to our staff prior to your admission.